Support
Contact
For questions, bug reports, or feature requests, please contact:
- Email: support@cedarlab.dev
We usually reply within 1-3 business days. If you send email from Settings > App Info > Email Support (Japanese label: 設定 > アプリ情報 > メールで問い合わせ), version and environment information will be filled into the message body automatically. Please include reproduction steps when possible.
FAQ
Q. Where are animal and cage records stored?
If cloud sync is not enabled, data such as rooms, racks, cages, animals, breeding records, administrations, procedures, deaths, body weights, and routine tasks is stored only on your device. The iOS app uses SQLite. See the Privacy Policy for details.
Q. Can I move my data to a new device?
With the one-time purchase or higher plans, you can export a backup from Settings > Data Transfer and restore it on another device. With the personal subscription, you can use cloud sync across up to three devices using the same account.
Q. What is sent when cloud sync is enabled?
When cloud sync is enabled, sync-target records such as rooms, racks, cages, animals, cage memberships, breeding records, administration records, procedure records, death records, identification data, species settings, master data, body weight records, and routine tasks are sent to Supabase so they can be used by the same account or a shared lab in the future. Unless cloud sync is enabled, these records remain on your device.
Q. Can multiple devices edit the same animal or cage at the same time?
When using multiple devices, avoid editing the same animal or cage at the same time. Operations that update multiple records, such as animal moves, death records, or cage changes, should be done on one device at a time. Confirm sync completion before operating from another device.
Q. How many devices can use personal cloud sync?
The personal subscription supports up to three devices. If you reach the limit, remove devices you no longer use from Settings > Cloud Sync > Registered Devices.
Q. Is the organization subscription available?
The organization subscription is in preparation. It is planned as a way for lab members to share the same data. No price is currently shown.
Q. Can I hide ads?
Yes. Ads are not shown with the one-time purchase, personal subscription, or organization subscription. The free plan displays ads via Google AdMob.
Q. Do I need to log in for purchases and restore?
Yes. Login is required on the purchase screen so that purchases and restores can be linked to the correct account. If you have already purchased a plan, log in and restore it from Settings > Plan.
Q. Can I request a refund?
Refunds are handled under Apple's refund policy. Please request a refund directly from Apple's support page: https://reportaproblem.apple.com
The developer cannot directly process App Store refunds.
Q. I want to delete all data
Local data can be deleted by deleting the app. If you are logged in and using cloud sync, you can delete the cloud account and local data from Settings > Account > Delete Account. Take a backup first if you need to keep any records.
Q. The app behaves incorrectly or crashes
Please contact support email with the screen where it happened, steps to reproduce, entered data, displayed errors, the app version, and the iOS version. Sending from the in-app "Email Support" button (メールで問い合わせ) automatically includes environment information and helps investigation.
Q. I want to change ad personalization settings or review privacy consent
You can change App Tracking Transparency (ATT) permission for this app at any time from
Settings > Privacy & Security > Tracking on iOS.
In regions where the Google UMP consent form is shown, you can update your choices in that form.
See the Privacy Policy for details.